Privacy Policy

Scope of this policy

This Privacy Policy explains how OpenIntellect collects, uses, discloses, and protects personal information when you visit its websites, communicate with the company, request information, or use services that refer to this policy.

A customer agreement, data processing agreement, or separate notice may govern information processed on behalf of a customer. In that context, the customer generally determines the purposes and means of processing, and requests concerning that information should be directed to the customer.

Information collected

Depending on how you interact with OpenIntellect, information collected may include:

• contact and professional details, such as name, work email, organization, role, and business contact information;
• communications and request details, including information submitted through forms, email, meetings, support requests, or evaluations;
• account and service information, such as authorized users, preferences, configuration, and activity within the services;
• technical and usage information, such as IP address, browser and device type, pages viewed, referring page, timestamps, logs, and diagnostic data; and
• information received from business partners, service providers, public sources, or your organization where permitted by law.

How information is used

OpenIntellect may use personal information to:

• provide, operate, secure, maintain, and support the websites and services;
• respond to inquiries, arrange demonstrations, evaluate potential engagements, and manage customer relationships;
• authenticate users, administer accounts, monitor performance, and prevent fraud or misuse;
• improve products, services, documentation, and user experience;
• send service communications and, where permitted, relevant business or marketing communications;
• comply with law, enforce agreements, protect rights and safety, and establish or defend legal claims; and
• carry out other purposes disclosed when information is collected or with your consent.

Legal bases

Where applicable law requires a legal basis, OpenIntellect may process personal information to perform a contract, take steps requested before entering a contract, pursue legitimate interests that are not overridden by your rights, comply with legal obligations, or act with consent. You may withdraw consent where processing relies on consent, without affecting earlier processing.

Cookies and similar technologies

OpenIntellect may use cookies, local storage, pixels, and similar technologies to operate the website, remember preferences, understand usage, maintain security, and measure communications. Browser settings may allow you to block or delete cookies, although some site functions may not work correctly as a result.

If non-essential analytics or advertising technologies are introduced, this policy and any available consent controls should be updated to reflect those practices before deployment.

How information is disclosed

OpenIntellect may disclose personal information:

• to vendors and service providers that support hosting, security, communications, analytics, customer operations, professional services, and other business functions;
• to business partners or customer organizations when necessary to provide requested services or coordinate an engagement;
• to professional advisers, auditors, insurers, and financing sources subject to appropriate obligations;
• in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the business;
• to authorities or other parties when required by law or reasonably necessary to protect rights, security, and safety; and
• with your direction, consent, or as otherwise disclosed at the time of collection.

Data retention

OpenIntellect retains personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, the relationship, contractual requirements, and applicable law.

Security

OpenIntellect uses administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure, and OpenIntellect cannot guarantee absolute security.

Do not submit client names, matter details, privileged communications, sensitive personal information, or other confidential material through public website forms. Appropriate contractual and technical processes should be established before sensitive materials are transferred.

International transfers

Personal information may be processed in countries other than the country where it was collected. Where required, OpenIntellect will use an approved transfer mechanism and appropriate safeguards for cross-border transfers. Specific hosting, localization, and transfer commitments for customer data should be stated in the applicable customer agreement.

Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent or appeal a decision concerning a request. You may also have the right to complain to a privacy or data protection authority.

Requests may be submitted through the contact page. OpenIntellect may need to verify identity and authority before responding. Certain information may be exempt from a request, and rights may be limited by applicable law.

Marketing communications

You may opt out of marketing email by using the unsubscribe mechanism in the message or by contacting OpenIntellect. Even after opting out of marketing, you may continue to receive transactional, security, legal, or service-related communications.

Children’s privacy

The websites and services are intended for business and professional use and are not directed to children. OpenIntellect does not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, please contact OpenIntellect so the information can be reviewed and, where appropriate, deleted.

Changes to this policy

OpenIntellect may update this policy to reflect changes in its practices, services, or legal obligations. The revised policy will be posted with a new last-updated date, and additional notice will be provided when required by law.